Success in this role looks something like this

You show up to work on time fully clothed and looking professional. Once at work you engage with customers in a friendly and encouraging manner. You also help them with their safety harness, helmet, and other gear before safely taking them through our 2.5 hour zipline course while sharing knowledge about the Smoky Mountains.

Along the way you learn their names, where they are from, interests, and fears. You help them overcome challenges. You encourage them and probably tell some corny jokes. You are sincere and genuine in conversation. Once the tour is over and everyone gives sweaty good-bye hugs to each other, repeat the process.

Job Qualifications

Must be at least 18 years old; Positive attitude; Professional; Ability to consistently start/carry on a comfortable conversation with strangers; Ability to naturally command the attention of a group of 10-12 people; Ability to make a good first impression and instill confidence in others as a safe tour guide; Ability to connect with people from all backgrounds and with considerable personality differences in order to meet their needs; Serious-minded when it comes to safety; Enjoys working outdoors; Being physically fit enough to stand for a long period of time, able to pull yourself 100 ft on a zip line, and generally fit enough to instill confidence in customers that they will be taken care of in this potentially dangerous activity.

Job Duties

Greet customers upon arrival; Engage in friendly conversation with customers; Equip customers with proper safety equipment; Instruct customers on zipline safety equipment and course safety; Gain trust of customers through expertise, personality, and professionalism; Lead group of 10-12 people safely through 3 hour zipline course; Hook customer safely to zipline course; Teach customers about surrounding area's history, interesting facts, and company's eco-friendly practices; Help customers overcome fear of heights through positive encouragement; Promote camaraderie among groups; May answer phone calls regarding schedule, general questions; Schedule groups using scheduling software; Maintain cleanliness of facilities inside and outside; May maintain premises, i.e. watering, staining, trail clean up, etc; Safely drive groups half of a mile up to the start of our course in a Polaris Ranger.